Refund & Returns Policy 2026
Overview – Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Faulty Goods -Should you receive goods that arrive damaged you must advise us within seven days of receipt by email. The goods should be returned by a courier that issues a tracking number. If goods are deemed faulty please return within seven days and a full refund will be given or replacement goods supplied.
Cancellation Rights – Under the UK’s “Distance Selling Regulations”, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. To cancel this contract, simply advise us via e-mail detailing your Name, Address and give the reason “Cancellation of Contract”.
Cancellation Policy –Items can be returned within 7 days of purchase if boxed, unused and in perfect condition, whereby a refund will be given immediately upon receipt of the goods at our premises. Please ensure the goods are packaged securely and sent with a courier on a sign for service. In the event of a cancellation the Customer is responsible for any postal charges incurred.
Statutory Rights – None of the above affects your statutory rights as a customer
Exchanges – We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bolt.bowls@hotmail.com and send your item to: 33 Vicarage Close, Silksworth, Sunderland, SR3 1JF
Shipping returns – To return your product, you should mail your product to: 33 Vicarage Close, Silksworth, Sunderland, SR3 1JF. You will be responsible for paying for your own shipping costs for returning your item (unless it is deemed faulty). Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help? – Contact us at bolt.bowls@hotmail.com for questions related to refunds and returns.