Terms & Conditions

Terms & Conditions

  1. About Us – Bolt Distribution UK Ltd is located at 37B Ellesmere Court, Leechmere Ind Est, Sunderland, United Kingdom, SR2 9UA. You can contact us by telephone on 07415779580 or by email at bolt.bowls@hotmail.com.
  1. These Terms By placing an order on www.boltdistributionukltd.com you agree to be bound by these Terms and Conditions. Please read them carefully before ordering. 
  1. Ordering

3.1 All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.

3.2 When you place an order you will receive an order confirmation email. This is acknowledgement of your order, not acceptance. Acceptance occurs when we dispatch your goods and send a dispatch confirmation email.

3.3 All products are subject to availability. If an item is out of stock we will contact you as soon as possible to offer an alternative, a backorder, or a full refund.

3.4 You must be 18 years of age or over to place an order on our website.

  1. Pricing and Payment

4.1 All prices are displayed inclusive of VAT at the current UK rate (20%) unless otherwise stated.

4.2 We reserve the right to change prices at any time. The price charged will be the price displayed at the time of ordering.

4.3 Payment is taken at the point of ordering. We accept payment via Teya and most credit and debit cards. All transactions are processed securely.

4.4 In the event of a pricing error we will contact you before processing your order.

  1. Delivery

5.1 We aim to dispatch orders within 2-3 working days. Delivery times may vary during busy periods.

5.2 Standard delivery charges are as follows:
– Orders under £100 – £4.50
– Orders £100 and over: FREE (UK Mainland)
– Northern Ireland, Scottish Highlands and Islands: charges apply — see checkout for details

5.3 We deliver to UK addresses only. If you require international delivery please contact us directly.

5.4 Risk in the goods passes to you upon delivery. Ownership passes to you upon receipt of full payment.

  1. Returns and Refunds

6.1 You have the right to cancel your order within 7 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts Regulations 2013.

6.2 To exercise your right to cancel, please contact us at bolt.bowls@hotmail.com or call 07415779580 within 7 days of receipt.

6.3 Returned goods must be in their original, unused and resaleable condition, with all original packaging intact.

6.4 Return postage costs are your responsibility unless the goods are faulty or incorrect.

6.5 Refunds will be processed within 7 days of receiving the returned goods, using the original payment method.

6.6 Personalised or custom-made items cannot be returned unless they are faulty.

  1. Faulty of Incorrect Goods

7.1 If you receive a faulty or incorrect item please contact us within 7 days of delivery. We will arrange a replacement or full refund including return postage costs.

7.2 Our products come with a manufacturer’s warranty where applicable. This does not affect your statutory rights.

  1. Intellectual Property

All content on this website including text, images, logos and product descriptions is the property of Bolt Distribution UK Ltd or its suppliers and is protected by copyright law. You may not reproduce or use any content without our prior written permission.

  1. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy, which is available on our website. By placing an order you consent to the processing of your data as described therein.

  1. Limitation of Liability

10.1 We shall not be liable for any indirect or consequential loss arising from your use of our website or products.

10.2 Our total liability to you shall not exceed the value of your order.

10.3 Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

  1. Changes to these Terms

We reserve the right to update these Terms and Conditions at any time. The version published on our website at the time of your order will apply.

  1. Contact Us

If you have any questions about these Terms and Conditions please contact us:

Bolt Distribution UK

37B Ellesmere Court

Leechmere Ind Est

Sunderland

United Kingdom

SR2 9UA

Tel: 07415779580

Email : bolt.bowls@hotmail.com

Unit Opening Hours:

Mondays 9am-12pm, 1pm-3pm

Tuesday 9am-2.30pm

Thursday 9am-2.30pm Saturday 9am – 12.30pm